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Description

Contents

About the authors Foreword Preface Publisher's acknowledgements Part 1 The context of public relations 1. Public relations origins: definitions and history 2. Public relations and the media 3. Digital and social media 4. Public relations and democracy 5. Community and society: corporate social responsibility (CSR) 6. Intercultural and multicultural context of public relations 7. Role of the public relations practitioner Part 2 Public relations theories and concepts 8. Public relations theories: an overview 9. Strategic public relations planning and management 10. Public relations programme research and evaluation 11. Corporate image, reputation and identity 12. Public relations, propaganda and the psychology of persuasion 13. Public relations' professionalism and ethics Part 3 Public relations specialisms 14. Media relations 15. Internal communication 16. Managing community involvement programmes 17. Issues management 18. Crisis public relations management 19. Public relations and the consumer 20. Business-to-business public relations 21. Public affairs 22. Public relations in the world of finance 23. Integrated marketing communications 24. Sponsorship Part 4 Sectoral considerations 25. Non-government organisations and pressure groups 26. Corporate communication 27. Celebrity public relations 28. Strategic communication and social marketing in healthcare organisations 29. What next? Future issues for public relations Glossary Index

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